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FAQ

General Information

1. What type of products does Rexar supply?

Rexar supplies chemical reference materials and technical compounds.

2. Are your products intended for human consumption?

No. Products are not intended for human consumption.

3. Who is responsible for use and compliance?

Customers are responsible for ensuring that any purchase, possession and use complies with applicable laws and regulations in their jurisdiction.

Documentation & Product Information

4. Do you provide Safety Data Sheets (SDS)?

Yes. Safety Data Sheets are available and provide standardized safety and handling information.

5. Do you provide certificates of analysis (COA)?

Rexar does not distribute batch-specific certificates of analysis or third-party laboratory reports.

6. Do you provide additional analytical data?

Product information is limited to what is published on the respective product page.

7. Do your products include batch or lot numbers?

Products are supplied with internal batch identification for traceability purposes.

Orders & Shipping

8. Can an order be cancelled after it has been placed?

Orders are processed shortly after placement. Once dispatched, changes or cancellations are generally not possible.

9. Can shipping details be modified after dispatch?

Once a shipment has been handed over to the carrier, delivery details can usually only be modified through the carrier.

10. What happens if a parcel cannot be delivered?

If a parcel is returned to us, reshipment may be arranged. Additional shipping costs may apply.

11. Do you offer discreet shipping?

Orders are shipped in neutral outer packaging. Shipments include the required sender and routing information.

12. Can I request custom shipping arrangements?

No. Orders are processed according to standardized logistics procedures.

Returns & Refunds

13. Do you accept returns?

Returns are handled in accordance with the Shipping & Returns policy as published on our website.

Compliance & Responsibility

14. Are your products legal?

Customers are responsible for verifying compliance with applicable laws and regulations before placing an order.

15. Does Rexar provide guidance on use?

Rexar does not provide application or usage guidance.

16. Can Rexar provide regulatory advice?

Rexar does not provide jurisdiction-specific regulatory advice or compliance documentation.

Payments

17. Which payment methods are available?

Available payment methods may include:

18. Can I pay from other EU countries?

Yes. Payments can be completed via SEPA bank transfer.

19. How long does a bank transfer take?

Bank transfers within the EU typically take 1–2 business days to be received.

20. Is bank transfer secure?

Bank transfers are processed through the customer’s own banking environment.

21. Why is PayPal not available?

PayPal is currently not available as a payment option.

22. When is my order processed?

Orders are processed after payment has been received.

Contact

23. I have additional questions. What should I do?

For general inquiries you may contact us by email. Please note that certain requests cannot be handled individually.

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