Taal



Valuta

FAQ

Frequently Asked Questions (FAQ)

General Information

1. What type of products does Rexar supply?

Rexar supplies technical compounds intended for professional and laboratory-related applications. Our materials are not marketed as food products, dietary supplements, or medicinal products.


2. Are your products intended for human consumption?

No. All materials are supplied strictly as technical compounds for laboratory and professional use only. They are not intended for human consumption.


3. Who are your products intended for?

Our materials are supplied for professional users, research environments, and laboratory-related applications. Customers are responsible for ensuring that any purchase and use complies with local laws and regulations.


Documentation & Quality

4. Do you provide certificates of analysis (COA)?

Rexar does not provide batch-specific certificates of analysis or third-party laboratory reports. Product information is limited to what is published on the respective product page.


5. Do you provide third-party lab testing results?

No. Rexar does not distribute third-party analytical documentation or batch-level test reports.


6. Can you provide purity percentages or contaminant profiles?

Batch-specific analytical data is not distributed. Any available product information is limited to what is published on our website.


7. Why is no additional analytical documentation provided?

Rexar operates under a standardized supply model in which materials are supplied as technical compounds. Documentation beyond the information displayed on the website is not distributed.


Orders & Shipping

8. Can an order be cancelled after it has been placed?

Orders are processed and handed over to our logistics partner shortly after placement. Once dispatched, changes or cancellations are generally not possible.


9. Can shipping details be modified after dispatch?

Once a shipment has been handed over to the carrier, delivery details can usually only be modified via the tracking link provided by the carrier, if supported by their system.


10. What happens if a parcel cannot be delivered?

If a parcel cannot be delivered and is returned to us, we can arrange reshipment. Additional shipping costs may apply.


Returns & Refunds

11. Do you accept returns?

Returns are handled in accordance with our published Shipping & Returns policy. Please refer to the relevant page on our website for detailed information.


Compliance & Responsibility

12. Are your products legal?

Customers are responsible for ensuring compliance with applicable local laws and regulations in their jurisdiction before placing an order. Rexar does not provide legal advice regarding the status of materials in specific countries.


13. Does Rexar provide guidance on usage or application?

No. Rexar does not provide usage instructions, dosage information, or application guidance.


14. Can Rexar provide regulatory documentation for specific jurisdictions?

Rexar does not provide regulatory advisory services or jurisdiction-specific compliance documentation.


Contact

15. I have additional questions. What should I do?

Please contact us via email. Kindly note that inquiries regarding analytical documentation are addressed in this FAQ.

Cookie-toestemming Manage cookies