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1. What type of products does Rexar supply?
Rexar supplies chemical reference materials, analytical laboratory chemicals and technical compounds.
2. Are your products intended for human consumption?
No. All products are strictly intended for laboratory and research purposes only.
3. Who is responsible for use and compliance?
Customers are responsible for ensuring that any purchase, possession and use complies with applicable laws and regulations in their jurisdiction.
4. Do you provide Safety Data Sheets (SDS)?
Yes. Safety Data Sheets are available and provide standardized safety and handling information.
5. Do you provide certificates of analysis (COA)?
Rexar does not distribute batch-specific certificates of analysis or third-party laboratory reports.
6. Do you provide additional analytical data?
Product information is limited to what is published on the respective product page.
7. Do your products include batch or lot numbers?
Products are supplied with internal batch identification for traceability purposes.
8. Do you guarantee purity or composition of your products?
Rexar supplies chemical reference materials intended for laboratory and analytical use. Products are handled under consistent sourcing and internal procedures. No purity guarantees or compositional assurances are provided beyond the information stated on the product page.
9. Are your products modified or altered in any way?
Rexar does not modify or alter the material. Products are supplied as listed, without further compositional or structural guarantees beyond the published product information.
10. Can you provide additional confirmation or verification upon request?
No. Rexar does not provide additional confirmations, guarantees or third-party analytical documentation beyond what is published on the website.
11. Does Rexar respond to claims or reviews found online?
Rexar does not engage with or respond to opinions, claims or discussions on external platforms, whether positive or negative.
12. Can product appearance vary between batches?
Minor variations in colour, texture or physical appearance may occur between batches and do not necessarily indicate a deviation in material identity.
13. Does Rexar guarantee suitability for specific applications or experiments?
No. Rexar does not guarantee suitability for any specific analytical, experimental or research application.
14. Can an order be cancelled after it has been placed?
Orders are processed shortly after placement. Once dispatched, changes or cancellations are generally not possible.
15. Can shipping details be modified after dispatch?
Once a shipment has been handed over to the carrier, delivery details can usually only be modified through the carrier.
16. What happens if a parcel cannot be delivered?
If a parcel is returned to us, reshipment may be arranged. Additional shipping costs may apply.
17. What happens if a shipment is returned due to incorrect address information or failure to collect the parcel?
If a shipment is returned due to incorrect address details, failed delivery attempts or failure to collect the parcel, reshipment may be possible at the customer’s expense.
18. Do you offer discreet shipping?
Orders are shipped in neutral outer packaging. Shipments include the required sender and routing information.
19. Can I request custom shipping arrangements?
No. Orders are processed according to standardized logistics procedures.
20. What happens if a shipment is delayed, inspected or stopped by customs?
Rexar cannot guarantee customs clearance or import approval in the destination country. Customers are responsible for verifying local import regulations before placing an order. Customs-related delays, inspections, refusals or seizures are outside Rexar’s control and do not automatically qualify for refund or reshipment.
21. Are delivery times guaranteed?
Delivery estimates are indicative only. International transit times may vary depending on carrier operations, customs processing and destination country logistics.
22. What should I do if my shipment appears lost?
Please contact us if tracking shows no movement for an extended period or if a shipment appears lost in transit. Rexar will review the shipment status with the carrier before determining any further action.
23. Are orders processed during weekends or public holidays?
Orders are processed on business days. Our warehouse may begin order handling on Sundays. The warehouse does not operate during national public holidays in the Netherlands. Orders placed during public holidays will be processed on the next available business day.
24. Do you accept returns?
Returns are handled in accordance with the Shipping & Returns policy as published on our website.
25. Are your products legal?
Customers are responsible for verifying compliance with applicable laws and regulations before placing an order.
26. Does Rexar provide guidance on use?
Rexar does not provide application or usage guidance.
27. Can Rexar provide regulatory advice?
Rexar does not provide jurisdiction-specific regulatory advice or compliance documentation.
28. Which payment methods are available?
Availability may vary depending on your country and bank.
29. Can I pay from other EU countries?
Yes. Payments can be completed via SEPA bank transfer. Depending on your bank and country, Wero may also be available.
30. What is Wero?
Wero is a European payment solution linked to participating banks. It supports direct bank-based payments and is being introduced progressively across European markets.
31. How long does a bank transfer take?
Bank transfers within the EU typically take 1–2 business days to be received. Where supported, instant bank-based payments may be processed more quickly.
32. Is bank transfer secure?
Bank transfers are processed through the customer’s own banking environment and follow standard banking security protocols.
33. I have made a bank transfer but my order is still pending. What should I do?
Bank transfers may take 1–2 business days to be processed. If your payment was sent recently, please allow sufficient processing time. If needed, you may contact us with a payment confirmation including order number and transfer details.
34. I have made a bank transfer but my payment was not processed. What could be the reason?
Bank transfers must include the exact reference number provided in the payment instructions (Mollie).
This reference number is required for our payment provider to automatically match your payment to your order.
Please note:
If your payment is returned, you can place a new transfer using the correct reference number.
35. Why does the account name differ from the store name?
Payments are processed through our registered business entity. The account holder name may differ from the webshop name but is linked to Rexar.
36. Why is PayPal not available?
PayPal is currently not available as a payment option.
37. When is my order processed?
Orders are processed after payment has been received.
38. How do I complete an international SEPA bank transfer?
If you selected bank transfer during checkout, you will receive a separate email containing the payment details.
The Mollie email includes:
To complete the payment:
39. Which transfer option should I choose in my banking app?
Depending on your bank and country, the transfer option may be called:
For customers within Europe, SEPA transfer is usually the correct option.
40. Which currency should I use?
Please always send the payment in EUR.
Using another currency may cause conversion issues, delays or automatic return of the payment.
41. Where do I enter the payment reference?
The payment reference from the Mollie email must be entered exactly in the reference, message or payment description field of your bank transfer.
Depending on your bank, this field may be called:
42. Why is the payment reference important?
The payment reference is required for our payment provider (Mollie) to automatically match your payment to your order.
If the reference is missing or incorrect:
43. Why is my order still pending after payment?
Bank transfers within Europe usually take 1–2 business days to arrive.
Some banks process international transfers more slowly, especially during weekends or public holidays.
If your payment was sent recently, please allow sufficient processing time.
44. What should I do if I already paid?
If you already completed the transfer, you may send a payment confirmation or screenshot to [email protected].
This may help speed up manual payment verification.
Please note:
45. What happens if my payment was returned?
If the payment reference was missing or incorrect, the payment may automatically be returned by the payment provider or your bank.
This process depends on your bank and country and may take several business days.
Rexar has no control over this return process.
46. I did not receive the Mollie email. What should I do?
Please first check:
If you still cannot find the Mollie email, you may contact us for assistance or use the manual bank transfer details provided in your order confirmation email.
47. Common mistakes when making international bank transfers
Common problems include:
48. Why is PayPal not available?
PayPal is currently not available as a payment option.
49. When is my order processed?
Orders are processed after payment has been received.
50. I have additional questions. What should I do?
For general inquiries you may contact us by email. Please note that certain requests cannot be handled individually.